Privacy Policy

1. Overview

KhetalaAI helps Nepali farmers with crop guidance, market prices, and farming advice via Facebook and the web. This policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

We collect information you provide directly and data generated when you use our services, including:

• Messages and content you send to KhetalaAI (text, images, and attachments).
• Basic identifiers needed to operate the service (e.g., messaging platform IDs).
• Usage data such as timestamps, features used, and response outcomes.
• Location context if you share a district or region for localized advice.

3. How We Use Information

We use your information to:

• Provide farming advice, disease diagnosis, and market price updates.
• Improve model accuracy, product quality, and user experience.
• Maintain service reliability, prevent abuse, and ensure security.
• Communicate support and service updates when needed.

4. Sharing and Disclosure

We do not sell personal information. We may share data only with:

• Service providers who help us host, analyze, or deliver the service under confidentiality.
• Partners when required to deliver specific programs or support (only with appropriate safeguards).
• Authorities when required by law or to protect safety and integrity.

5. Data Retention

We retain information only as long as necessary to provide the service, comply with legal obligations, and improve the product. We may anonymize or aggregate data for analytics and research.

6. Security

We use reasonable technical and organizational measures to protect your data. No system is 100% secure, but we continually work to safeguard your information.

7. Your Choices and Rights

You can request access, correction, or deletion of your data by contacting us. You may also stop using the service at any time.

8. Third-Party Platforms

If you use KhetalaAI through Facebook or other platforms, their privacy policies apply to the data they collect independently.

9. Contact Us

For privacy questions, contact us at [email protected].